Refund Policy

Last Updated: January 15, 2025

1. Introduction

At AdApproveAI, we strive to provide exceptional service and value to our customers. This Refund Policy outlines the circumstances under which refunds may be issued for our subscription-based services. By subscribing to our services, you agree to the terms outlined in this policy.

This policy should be read in conjunction with our Terms of Service and Privacy Policy.

2. General Refund Policy

AdApproveAI offers subscription-based services with monthly billing cycles. Our general refund policy is as follows:

• All subscription fees are billed in advance on a monthly basis
• Refunds are typically not provided for partial months of service
• Unused credits do not carry over to the next billing cycle
• Service cancellations take effect at the end of the current billing period

3. Refund Eligibility

3.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers. If you are not satisfied with our service within the first 30 days of your initial subscription, you may request a full refund. To be eligible:

• You must be a first-time subscriber
• Your request must be made within 30 days of your initial subscription date
• You must provide a valid reason for the refund request
• Your account must be in good standing

3.2 Service-Related Issues

Refunds may be issued in the following circumstances:

• Service Unavailability: If our service is unavailable for more than 24 consecutive hours due to technical issues on our end
• Billing Errors: If you were charged incorrectly or multiple times for the same service
• Unauthorized Charges: If charges were made without your authorization
• Service Cancellation: If we are unable to provide the service as advertised

3.3 Non-Refundable Circumstances

Refunds will not be provided in the following cases:

• Change of mind after the 30-day guarantee period
• Failure to use the service or unused credits
• Account suspension due to Terms of Service violations
• Technical issues on your end (browser compatibility, internet connection, etc.)
• Ad rejection by Facebook or other platforms (our service is for analysis only)
• Dissatisfaction with scan results or accuracy (within normal service parameters)

4. How to Request a Refund

4.1 Refund Request Process

To request a refund, please follow these steps:

1. Contact our customer support team at support@adapproveai.com
2. Include your account email address and subscription details
3. Provide a detailed explanation of why you are requesting a refund
4. Include any relevant documentation or screenshots
5. Allow 3-5 business days for review and response

4.2 Required Information

When requesting a refund, please provide:

• Your full name and email address
• Subscription plan and billing date
• Transaction ID or invoice number
• Detailed reason for the refund request
• Any supporting documentation

5. Refund Processing

5.1 Review Process

All refund requests are reviewed by our customer support team. We reserve the right to:

• Request additional information or clarification
• Investigate the circumstances of the request
• Deny refunds that do not meet our eligibility criteria
• Offer alternative solutions (credits, service upgrades, etc.)

5.2 Processing Time

Approved refunds are typically processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days

5.3 Refund Method

Refunds are issued to the original payment method used for the purchase. If the original payment method is no longer available, we may issue the refund as account credit or through an alternative method at our discretion.

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Service Downtime: Pro-rated refunds for extended service outages
• Billing Errors: Refund of overcharged amounts
• Service Changes: Partial refunds for significant service modifications
• Excessive Downtime: Refunds for service unavailability exceeding 24 hours

7. Cancellation vs. Refund

It's important to understand the difference between cancellation and refund:

7.1 Cancellation

Cancelling your subscription means:

• Your service will continue until the end of your current billing period
• You will not be charged for the next billing cycle
• You retain access to all features until the end of your paid period
• No refund is provided for the current billing period

7.2 Refund

A refund means:

• Your subscription is cancelled immediately
• You receive a full or partial refund of your payment
• Your service access is terminated upon refund processing
• Your account may be deactivated

8. Dispute Resolution

If you disagree with our refund decision, you may:

1. Request a review by our management team
2. Provide additional documentation or evidence
3. Contact your payment provider to dispute the charge (if applicable)
4. Seek resolution through our customer support escalation process

9. Account Credits

In some cases, instead of a monetary refund, we may offer account credits:

• Credits can be used for future service subscriptions
• Credits are valid for 12 months from the date of issue
• Credits cannot be converted to cash or transferred to other accounts
• Credits may be used for any of our subscription plans

10. International Refunds

For international customers:

• Refunds are processed in the original currency
• Exchange rate fluctuations may affect the refund amount
• International transaction fees are not refundable
• Processing times may be longer for international payments

11. Updates to This Policy

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting on our website. We will notify users of material changes via email or through our service.

12. Contact Information

For questions about refunds or to request a refund, please contact us:

13. Legal Rights

This refund policy does not affect your statutory rights. Depending on your location, you may have additional rights under consumer protection laws. We recommend consulting with a legal professional if you have questions about your rights.